Which inbox.
[choose one — a person reads all four]Four addresses, so your mail lands with the person who can actually answer it. If you pick the wrong one we will pass it along rather than send you back to the form.
Support & bookings
hello@kautuki.co.inLearning, bookings, your account, a class that went wrong, refunds and anything you cannot find on the site.
Teaching on Kautuki
teachers@kautuki.co.inApplying to teach, questions about verification, rates, payouts or your teaching schedule.
Schools & press
partners@kautuki.co.inSchool tie-ups, collaborations, press enquiries and anything commercial.
Data & complaints
grievance@kautuki.co.inData and privacy requests under the DPDP Act 2023, and formal complaints about content or conduct.
Before you write.
[the answer may already be on the paper]Most questions that reach us are already answered somewhere on this site. These are the five pages people are usually looking for.
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Doubts — the questions parents ask first
Fees, safety, verification, phones, payments and refunds, answered in short.
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What a class costs
The four formats, what each one is for, and a worked month of tuition in rupees.
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Cancellations and refunds
Cancel more than 12 hours before for a full refund. Requests within 7 days of the session; approved refunds take 5–7 business days.
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How teachers are verified
Identity, qualifications and background — the three checks, and what happens when one fails.
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What we do with your data
What we store, why, for how long, and the rights you hold under the DPDP Act 2023.
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✎ Still not answered? Write to hello@kautuki.co.in — that is what it is for.
Where we are, and when.
[Mon–Sat · 9 am–7 pm IST]Kautuki
[Registered office address — add before launch]
Support hours: Monday to Saturday, 9 am–7 pm IST
hello@kautuki.co.in
We are an online service — there is no walk-in centre and no classes are held at this address. To make a reply useful the first time, put these in the mail:
- ✓Your registered mobile number, so we can find the account
- ✓The booking details if it is about a class that has happened
- ✓The class and board if it is about finding a teacher
- ✓A screenshot if something on the site did not work
Raising a grievance.
[acknowledged within 48 hours]Complaints about content, conduct or your personal data go to our Grievance Officer, in accordance with applicable Indian law and the DPDP Act 2023.
You write to the Grievance Officer
Send the complaint to grievance@kautuki.co.in with your registered mobile number and what happened.
We acknowledge it within 48 hours
A person confirms we have it and tells you what we are doing about it — not an automated ticket number and silence.
We come back with an outcome
Where a teacher is involved, a profile can be suspended while we look into it. Where it concerns your data, we act on your DPDP rights — access, correction, erasure or withdrawal of consent.
Questions about reaching us.
[open book]Q.Is there a phone number?+
Not yet. We are pre-launch and answering on email so that every question is written down and nothing is lost between calls. Write to hello@kautuki.co.in and a person will reply.
Q.Can I visit your office?+
No — Kautuki is an online service and no classes are held at the registered address. Everything happens on the phone your family already owns.
Q.Which languages can I write in?+
English or Hindi, whichever you are comfortable with. Classes themselves are taught in English or Hindi too — the subjects page lists what each teacher offers.
Q.I want to teach on Kautuki. Where do I start?+
Start on the teach page, or write to teachers@kautuki.co.in. Verification is identity, qualifications and a background check, each read by a person — the marking scheme is here.
Q.How do I get a refund?+
Cancel more than 12 hours before the class for a full refund. After a session, email hello@kautuki.co.in within 7 days with your mobile number and booking details; approved refunds reach your original payment method in 5–7 business days. Full terms are in the refund policy.
Q.How do I ask what data you hold, or have it deleted?+
Write to grievance@kautuki.co.in. Under the DPDP Act 2023 you can access, correct, update or erase your personal data and withdraw consent at any time. Your data is stored in Mumbai, on AWS ap-south-1.
The first class costs nothing. The decision after it is yours.
Fill in the admission slip below and we’ll message you the moment classes open in your area.